At Vail Cascade Resort & Spa, We Work With Winners
Congratulations to the Vail Cascade Nominees and Winners of the 2012 CHLA Stars of the Industry Awards. The Colorado Hotel and Lodging Association (CHLA) is a non-profit 501C6 organization that has more than 540 members representing more than 40,000 guestrooms throughout the state of Colorado, from Denver to Durango and Colorado Springs to Ft. Collins, including the world-famous ski areas of Aspen-Snowmass, Breckenridge, Copper Mountain, Keystone, Vail, Winter Park, Steamboat Springs and Telluride. The CHLA's member properties include romantic bed and breakfast inns, luxury hotels, affordable motels, Colorado ski resorts, Rocky Mountain cabins, rustic guest ranches, relaxing spas, weekend getaway timeshares, and condominium and vacation rental homes and services, ranging in size from three to 1,100 rooms.
Each year, the Colorado Hotel & Lodging Association takes time to honor outstanding employees working in the hotel and lodging industry. Nominated associates consistently perform to the highest level of excellence and go out of their way to make our guests feel welcome. These are people who never do just the minimum. This year, Vail Cascade recognizes the following associates who are winners and nominees of the Stars of the Industry Award.
Vail Cascade would like to recognize the following associates that are WINNERS of the Stars of the Industry Award:
Lorinda Arpin - Executive Offices
This is Lorinda’s second time as an award recipient! Clearly respected as an opinion leader, she has the maturity to understand the mission and the needed steps that carry us to success. Her broad vision and business acumen leads her to comments and insight that compliment the teams perspective and help insure we get to "the best right answer" quickly and efficiently. In addition to being a true professional in every sense of the word, she takes time for herself and others. "Guests are touched by Lorinda's hospitality." She will wear any hat necessary to accommodate guest or associates, always with a smile and to full completion. Lorinda takes ownership and will not leave the resort until she has met all expectations.
Laura Lodge – Atwater Craft Beer Initiative
When our General Manager announced that the new focus for our business was to be a strong commitment to INNOVATION, Laura took that to heart and met with him and our Director of Food & Beverage with a proposal to make Vail Cascade, the ”Home of Craft Beers” in the Vail Valley. She had put together a business plan that included weekly Craft Beer Seminars and Tastings, Beer Pairings for our bar and restaurant menus and Beer Dinners including the marketing of the program. Laura is a self-starter who is personally committed to training and communicating and helping others know more about craft beer and help them to better service guests traveling to the Vail Valley. She continually takes the initiative to create new marketing and training tools as well as programs to educate our team and guests on the pleasures of craft beer. We could also call her our “Sommelier of Beer”!
Dawn King – Aria Spa
Her approach with each client has undertones of grace and compassion and she is very proud and passionate to be an associate of the Vail Cascade Resort. She takes her position as Lead Esthetician very seriously. She has set the bar for cleanliness, professional appearance, and client retail sales. Dawn in many upper echelon circles has been whispered the “IT” esthetician in the Vail Valley. She is referred to by word of mouth by many exclusive and worldly clients. She is in constant high demand and draws clientele who have existing memberships at other local resort wellness centers. Dawn’s passion for excellence and ability to create long lasting relationships continually places the our Colorado mountain Aria Spa at the top of the charts.
The following associates were nominated for the award and also deserve a heartfelt congratulations. To be nominated is an honor and a way for the Cascade to recognize those employees that go above and beyond on a daily basis – Thank you!
Tilly Blake – Aria Spa
Tilly is an empathetic soul, her easy going personality and caring for other’s is not over shadowed by her ability to hold all accountable. She is respected by her peers and still remains balanced with her friendships at work. Since, Tilly has taken upon this leadership role at Aria Spa, the moral has increased, the team is more engaged, and everyone works together. She has saved the spa money with cost savings on products not necessary for specific body treatments and has guided me to keep the products that are organic, sulfate and paraben free and to keep the intension of all products healthy and conscious.
Margaret Coyle – Sales and Marketing
Margaret Coyle has been with the Vail Cascade nearly 5 years. She exceeds her personal selling goals each year and is frequently an award winning producer for Destination Hotels and Resorts. Margaret is always focused on customer satisfaction and providing exceptional service before during and after the sale. She is a leader that leads by example and is an A player. Margaret’s peers have described her as being “very available and accommodating, an excellent trainer during ramp-up as well as through the new hire process. “ Margaret’s tenure at the Vail Cascade and her extensive knowledge of the property’s booking history is invaluable.
Shaun Evans – Aria Spa & Club
His direct reports have described him as being a fair, kind, gentle leader and mentor. Shaun embraces innovation and is always willing to try new ideas and approaches. Whether these innovations thrive, he is always willing to think outside the box. Shaun is generous with praise and positive reinforcement. Shaun was instrumental in bringing the Fitwall® and the functional movement studio, both of which are highly progressive training concepts. Introducing and embracing such progressive ideas with success in a challenging economy is a testament to Shaun’s forward thinking and his ability to anticipate the needs of the fitness public.
Sharon Geankoplis – Concierge
Sharon’s energy and enthusiasm make the hotel come alive – no matter the season! Both the staff and our guest feel her energy. It truly is contagious. This combined with her ability and desire to make everyone happy, make Sharon one of a kind! Sharon is able to anticipate a guests needs before they even ask. This is a wonderful gift, especially in the hotel business and the position of concierge!
Don MacLachlan – Condominiums
Don MacLachlan has been the constant at the Vail Cascade Resort for 21 years. Over the years, our team has benefited tremendously from his unsurpassed leadership and strong ethical standards, as well as his commitment to our principle based culture. Don is engaged in so many aspects of making our team solid performers and stronger individuals through his sound leadership. Don is a strong contributor to our work environment. He leads our Culture Committee and has successfully provided leadership to this committee to actively continue to educate our work force through creative thinking, positive solutions and outstanding tools to assist our leaders to drive culture in our work areas. He keeps us grounded when challenges arise, always brings it home to what our purpose is, guides us to what the right thing to do is, and equally important, helps us understand we will learn from each choice we make.
All winners will be recognized at a CHLA luncheon hosted by The Broadmoor on October 29, 2012. Congratulations to all of the nominees and winners...you truly embrace our service culture and are an important asset to the Vail Cascade! You make us all proud.